The Real Cost of Returns

Published in Supply & Demand Chain Executive in July 2019, for 4C Associates

Summary:

In 2018, UK fashion retailers faced return costs of approximately £6.6 billion, nearly 10% of the market. This figure is growing by over 15% annually. Factors include refurbishment expenses, missed sales peaks, and logistics challenges. The rise of 'serial returners' and social media-driven purchases exacerbate the issue. While free returns are crucial for customer satisfaction, they significantly impact profitability and sustainability. Retailers must balance customer expectations with cost management and environmental concerns.

Read the full article at https://www.sdcexec.com/warehousing/blog/21075723/4c-associates-the-real-cost-of-returns